When can I change my order?

    You can change or cancel your order at anytime. Please contact us at david@stayloyal.com.au if you want to make changes or cancellation to your order.

    For Auto-Deliveries, you can change the period between orders as often as you like. Simply log in-to your account at www.stayloyal.com.au and you will be able to update, cancel, or push back your next delivery. You can also update your payment details, delivery address and instructions through the “Member Login” page or simply just email, david@stayloyal.com.au and we will do the rest for you.

    If an Auto Delivery has been cancelled we can not place a new order for customers due to all card details being deleted for card security reason. Customers will either need to place a new Auto Delivery order on the website or if you have difficulties you can call us on 1300 30 70 57 and Tracey will help you with your order. If your preferred choice is via telephone, please have your Visa or MasterCard handy. Do NOT email your card details. Sharing card information through emails is a major security risk for any credit card holder.


    What happens if we run out of stock?

    If there is a disruption to supply (we have done everything we can to make sure there isn’t a disruption) we will contact you and go through the options with you. You may either select a replacement item to be delivered or may choose to skip that delivery and wait for the product to become available again.

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