Skip to content
Pet Food Reviews Free shipping Australia wide. Excl. NT. 0 contact 0
Back

User

How do I change the next payment date or change the frequency of my order?

You’ll need to log into your account via the top bar on our website and click on the subscriptions tab. Inside the subscriptions tab, you can view your current active subscriptions and make changes to them such as the next payment date and frequency. Make sure you save your changes!

How do I update credit card details?

You’ll need to log into your account via the top bar on our website and click on the subscriptions tab. Inside the subscriptions tab, you can view your current active subscriptions and make changes to them such as the credit card that you’re using to pay for the subscription. Make sure you save your changes! See video

How do I change to a different product, different size bag or add products to my order?

If you need to fundamentally change your order contents, you’ll need to cancel your old subscription and purchase a new one. To do this, you’ll need to log into your account via the top bar and click on the subscriptions tab. Select the subscription you’d like to change from the list displayed on the page and select “Cancel Subscription”. Proceed to the shop page and add the new products you wish to purchase to your cart. You can select the desired scheduling options during the checkout process and pay online using our secure credit card gateway.

How do I track my order?

Once your order is despatched an automated email will be sent to you with the tracking details. Click on the link supplied by the courier company where you will be redirected to view your delivery status.

What is the refund policy?

Our Refunds policy is simple... If your dog does not eat the food, we ask you to try our fussy dog feeding technique before asking for a refund, as some dogs are fussy due to incorrect feeding methods. Once your dog has tried our 7-day fussy feeding technique and if it did not work for you, then simply email us at orders@stayloyal.com.au and you'll get a prompt, cheerful refund of every cent. It is that simple!

When will my order arrive?

Please allow between 1-4 business days for your order to arrive in the metropolitan area and up to 7 business days to rural and interstate. Please note, Salmon, Turkey & Pork and Large Breed puppy orders delivered to Perth can take up to 2 weeks.

Chicken, Lamb & Fish Formula

Is the CLF suitable for puppies?

Yes, the chicken, lamb, & fish product is for all life stages. Meaning they meet all the puppy life stage requirements but when your pup reaches adult growth stage you will decrease portions to adult portions. Any dog breed that will be over 30kg when fully grown should consider to be on the Large breed puppy formula. Pups that are Giant breeds NEED to be on the Large Breed Puppy.

Do I need to transition my dog over to your product?

Yes, when you change over to any food its best to change gradually, monitoring the stools as you go.

What is 'all life stage'?

Dogs go through 3 basic stages: puppy, adult and senior. Throughout the stages the ratios and type of nutrition needed are the same as they remain a dog the entire time. What does change is that puppies need more of the same food. Usually, puppies need double the amount for their weight. Senior dogs need less food than an adult, due to decreasing activity. The food quality has no reason to change, just the amounts should be changed to the individual dog's needs. AAFCO has two main standards, one for puppies and their mothers and the other for adults, these standards are simply a floor beneath which pet foods cannot fall if they are to carry a “complete and balanced” statement on their labels. We go much further, fine-tuning our diets to optimize nutrition for all dogs, and that's why dogs do so well on our food. Our All-Life Stage foods meet and far exceed the AAFCO nutritional requirements for both growth and reproduction as well as maintenance adult diets.

Large and giant breed pups are different because they cannot regulate how much calcium they absorb so need less calcium than smaller breeds.

For a full explanation go to our blog article --> https://stayloyal.com.au/is-your-large-or-giant-breed-puppy-getting-too-much-calcium/

My dog is fussy, which food would you recommend?

There is no particular formula for fussy dogs as any product would be suitable. We recommend trying our Fussy dog feeding guide, because often the dog is fussy due to incorrect feeding techniques that promote fussiness rather than them not liking the food and if done correctly will work for your dog.

When would you class a pup an adult?

Small breeds under 10kg are at adult growth stage after 8 months old.

10kg -40kg dog is around 9 months.

40kg -60kg....10 months

Great Danes 16-24 months

At what age do I start feeding my dog the adult amount?

Depending on the breed, approximately 8-9 months as this is when the main growth has slowed down. From there the portions will be closer to adult portions than puppy portion

Salmon, Turkey, Pork formula

Is the Salmon, Turkey, Pork suitable for puppies?

Yes, the salmon, turkey, and pork product is for all life stages. Meaning they meet all the puppy life stage requirements but when your pup reaches adult growth stage you will decrease portions to adult portions. Any dog breed that will be over 30kg when fully grown should consider to be on the Large breed puppy formula. Pups that are Giant breeds NEED to be on the Large Breed Puppy.

Do I need to transition my dog over to your product?

Yes, when you change over to any food its best to change gradually, monitoring the stools as you go.

What is 'all life stage'?

Dogs go through 3 basic stages: puppy, adult and senior. Throughout the stages the ratios and type of nutrition needed are the same as they remain a dog the entire time. What does change is that puppies need more of the same food. Usually, puppies need double the amount for their weight. Senior dogs need less food than an adult, due to decreasing activity. The food quality has no reason to change, just the amounts should be changed to the individual dog's needs. AAFCO has two main standards, one for puppies and their mothers and the other for adults, these standards are simply a floor beneath which pet foods cannot fall if they are to carry a “complete and balanced” statement on their labels. We go much further, fine-tuning our diets to optimize nutrition for all dogs, and that's why dogs do so well on our food. Our All-Life Stage foods meet and far exceed the AAFCO nutritional requirements for both growth and reproduction as well as maintenance adult diets.

Large and giant breed pups are different because they cannot regulate how much calcium they absorb so need less calcium than smaller breeds.

For a full explanation go to our blog article --> https://stayloyal.com.au/is-your-large-or-giant-breed-puppy-getting-too-much-calcium/

My dog is fussy, which food would you recommend?

There is no particular formula for fussy dogs as any product would be suitable. We recommend trying our Fussy dog feeding guide, because often the dog is fussy due to incorrect feeding techniques that promote fussiness rather than them not liking the food and if done correctly will work for your dog.

When would you class a pup an adult?

Small breeds under 10kg are at adult growth stage after 8 months old.

10kg -40kg dog is around 9 months.

40kg -60kg....10 months

Great Danes 16-24 months

At what age do I start feeding my dog the adult amount?

Depending on the breed, approximately 8-9 months as this is when the main growth has slowed down. From there the portions will be closer to adult portions than puppy portion

Is the STP small bites suitable for larger breeds?

Yes, it is made with small dogs in mind being a small kibble size, however any size adult dog can eat it.

Large Breed Puppy Formula

When is the best time to transition over from LBP to CLF or STP?

This depends on the breed. Most medium to large breeds between 25kg and 60kg fully grown will stop their rapid growth stage between 8 to 10months so it is best to transition then, while at the same time moving to adult portions which are smaller by weight than the puppy portions. Great Danes take the longest to grow and can be in the rapid growth stage for up to 2 years, so transitioning around 18-24 months would be recommended.

When would you class a pup an adult?

Small breeds under 10kg are at adult growth stage after 8 months old.

10kg -40kg dog is around 9 months.

40kg -60kg....10 months

Great Danes 16-24 months

Do I need to transition my dog over to your product?

Yes, when you change over to any food its best to change gradually, monitoring the stools as you go.

My dog is fussy, which food would you recommend?

There is no particular formula for fussy dogs as any product would be suitable. We recommend trying our Fussy dog feeding guide, because often the dog is fussy due to incorrect feeding techniques that promote fussiness rather than them not liking the food and if done correctly will work for your dog.

Joint Treats

Are the joint health treats only for dogs with joint issues?

No, it has so many more benefits for all dogs, it is a super food, improves the function of the brain, eyes, and heart, builds healthy joints and tendons. They are a very healthy treat most dogs love.