"Just wanted to email and let you know how happy we are with your product and friendly, helpful customer service.
Meet Belle, a 2yo labradoodle. Ever since she was a pup, her stomach was easily upset. We tried all sorts of things and ended up grain-free, it didn’t completely eradicate the problem, but it helped. Many foods upset her stomach straight away, and even when switching between flavours of the same food, it still had to be introduced as new food, and she would be unwell during the transition. We also suspected allergies to proteins and needed to change between flavours regularly, or she was ill and bored with the same taste.
Then I came across Stay Loyal on a labradoodle group. I liked that you are an Australian company and other owners had said the change had helped with their dog’s allergies. So we switched. Belle wasn’t unwell AT ALL during the transition, and I can’t speak highly enough about your product! Belle is rarely sick, and my ‘grain-free, gets ill or smelly and can’t eat anything’ dog is no more! Now if she eats something she shouldn’t including grains unless she has a lot, it doesn’t bother her! She’s been eating the same flavour for 6mths and is yet to get tired of the taste, still loves it! It’s an affordable, Australian, quality product.
I’ve also been impressed with your customer service. There was a glitch with our auto-delivery when we first signed up, and it wasn’t sent. I made contact, and the issue was speedily dealt with by your friendly staff and resolved, including receiving the product quickly, so we didn’t run out.
As Belle is so active, she requires more than the recommended feeding amount of food. Otherwise, she loses weight, even with feeding bones and treats as well as the kibble. Not sure she needs taurine in her food haha.
Thank you Stay Loyal Team!"